refund policy

At Swiftprint we strive for perfection. If on receipt of your print consignment you are anything less than delighted with the finished work please advise us immediately on +44 (0) 1484 513737 or e-mail: Your issue will be investigated urgently and quickly resolved.

Where the problem is clearly something that can be attributed to Swiftprint we will immediately re-do the job, send out replacement printing, and recover the defective batch. In the event that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods. 

Where the cause of the problem cannot solely be attributed to Swiftprint we will seek to find a compromise remedy with you, either crediting the job in part or re-printing at a reduced cost. 

Where the problem can be fully attributed to you, Swiftprint shall not accept liability in any part. 

In the unlikely event that a satisfactory resolution can not be found between us, Swiftprint will accept the resolution recommended by a third party arbiter. The arbiter being an independent third person accepted by us both.